Frequently Asked Questions

Frequently Asked Questions

What products do you offer? We specialise in a variety of home decor items, including unique and designer glassware, glass vases, candles, and other glass decorative items.
Do you have a showroom? Yes, we have a showroom where you can explore our products and discuss your needs with our team. Please contact us to schedule a visit, and you can view our opening times here.
Do you have a minimum order quantity? There is no minimum total spend amount; however, our minimum order quantity varies depending on the product. Please contact us for specific details.
How can I place an order? To place an order, you must first register for a trade account on our website. After registration, you can place your order online, through email, or by visiting our showroom in person.
Do you ship internationally? Yes, we offer international shipping. DHL is our international shipping partner. Add your desired items to the cart, and the shipping calculator will provide you with a quote based on the number of items and weights in your basket.
Is your glassware dishwasher safe? Most of our glassware is dishwasher safe. Please check the product description or contact us for specific information about the items you are interested in.
How do I open a trade account? To open a trade account, please fill out the registration form on our website or contact our customer service team for assistance. We will endeavour to approve your account within 24-48 hours.
Why can I not see prices on your website? To see prices and shop on our website, you need to have a registered account with us. We are a business-to-business wholesaler, and to protect our customers' cost prices, we do not disclose pricing to the public.
What payment methods do you accept? We accept various payment methods, including credit cards, bank transfers, clearpay and PayPal.
What is your return policy? We accept returns for defective or damaged products within a 72-hour time frame of delivery. Please contact our customer service team to initiate a return.
Can I track my order? Yes, once your order has been shipped, we will provide you with a tracking number to monitor the delivery status.
Can you provide samples before I place a bulk order? We do not provide free samples; however, most of our products can be purchased individually. Additionally, there is no minimum order value on our website, so we recommend ordering smaller quantities first before placing a bulk order.