Frequently Asked Questions

1. What products do you offer? We specialise in a variety of home decor items, including unique and designer glassware, glass vases, candles, and other glass decorative items.
2. Do you have a showroom? Yes, we have a showroom where you can explore our products and discuss your needs with our team. Please contact us to schedule a visit, and you can view our opening times here.
3. Do you have a minimum order quantity? There is no minimum order or minimum spend with Glass House, simply order what works for your business.
4. How can I place an order? To place an order, you must first register for a trade account on our website. After registration, you can place your order online, through email, or by visiting our showroom in person.
5. Do you ship internationally? Yes, we offer international shipping. DHL is our international shipping partner. Add your desired items to the cart, and the shipping calculator will provide you with a quote based on the number of items and weights in your basket.
6. Is your glassware dishwasher safe? Most of our glassware is dishwasher safe. Please check the product description or contact us for specific information about the items you are interested in.
7. How do I open a trade account? Simply complete the registration form on our website and your trade account will be approved straight away, giving you instant access to our wholesale collection and trade pricing.
8. Why can I not see prices on your website? To see prices and shop on our website, you need to have a registered account with us. We are a business-to-business wholesaler, and to protect our customers' cost prices, we do not disclose pricing to the public.
9. What payment methods do you accept? We accept various payment methods, including credit cards, bank transfers, clearpay and PayPal.
10. What is your return policy? We accept returns for defective or damaged products within a 72-hour time frame of delivery. Please contact our customer service team to initiate a return.
11. Can I track my order? Yes, once your order has been shipped, we will provide you with a tracking number to monitor the delivery status.
12. Can you provide samples before I place a bulk order? We do not provide free samples; however, most of our products can be purchased individually. Additionally, there is no minimum order value on our website, so we recommend ordering smaller quantities first before placing a bulk order.

Frequently Asked Questions

1. What do you sell?
We specialise in unique homeware and giftware for retailers, including statement glassware, vases, candles, candle holders, home fragrance and seasonal pieces. We’re always adding something new too, so keep an eye on our New Arrivals!

2. Can I visit your showroom?
Of course! Our showroom is based in Derbyshire and you’re very welcome to come and have a look around. Just get in touch beforehand so we can make sure someone is here to show you around.

3. Is there a minimum order?
No! There’s no minimum order value with us. Whether you want to try a couple of pieces or stock up on a full collection, you can order what works for your business.

Some products are sold in small pack quantities, but you’ll always see this clearly on the product page.

4. How do I place an order?
First, create a free trade account with us. Once you’re logged in, you’ll be able to see all of our wholesale prices and order directly through the website.

And if you’d rather chat to us about an order, just drop us an email — we’re always happy to help.

5. Do you deliver outside the UK?
Yes, we do! We ship internationally with DHL. Simply add your products to your basket and your delivery cost will be calculated based on your order and destination.

6. Is your glassware dishwasher safe?
Most of our drinkware is dishwasher safe. We always recommend checking the individual product page, as care instructions can vary between products. If you’re ever unsure, just ask us.

7. How do I open a trade account?
It’s really easy. Simply fill in our trade registration form and your account will normally be approved straight away. Once you’re logged in, you’ll be able to see our full collection and wholesale prices.

8. Why can’t I see your prices?
Don’t worry — they’re not missing! We’re a trade-only wholesaler, so we keep our wholesale prices private for our stockists.

Create a free trade account and log in to see all of our trade pricing.

9. How can I pay?
You can pay by credit or debit card, PayPal, Clearpay or bank transfer.

10. What happens if something arrives damaged?
We pack everything carefully, but we know glass can occasionally have a bumpy journey!

If anything arrives damaged, just get in touch with us as soon as you can and send over a photo. We’ll get it sorted for you.

11. Can I return something if I change my mind?
Yes. We offer a 30-day returns period. Just get in touch with us and we’ll talk you through what to do next.

12. Can I try a few products before ordering more?
Absolutely — that’s one of the reasons we don’t have a minimum order value.

You can start small, see what your customers love and come back for more. We occasionally offer samples to potential new stockists too, so feel free to get in touch with us if there’s something you’d particularly like to see.

13. How quickly will my order arrive?
We know that when something sells, you want it restocked quickly! We offer fast UK delivery on our in-stock products, with next-working-day delivery available on eligible orders.

Our candles can take a little longer as they’re prepared especially for your order.

14. Do you offer free delivery?
Yes! UK orders over £100 qualify for free delivery.

15. I’m new to Glass House — can you help me choose what to stock?
Absolutely. If you’re not sure where to start, just get in touch.

Tell us a little about your shop and your customers and we’ll happily point you towards our bestsellers and the products we think would work well for you.